Pulsar 5-Year Product Warranty
Every Pulsar device ships with a factory 3-year warranty. Register your product and we add 2 more years, free.
Takes about two minutes. You'll need your serial number and receipt.
What your proof of purchase must show
Accepted proof of purchase
- Invoice or receipt must be on company letterhead, or the logo of the dealer purchased from must be visible.
- Date of purchase.
- Item must be listed on the invoice or receipt.
- The end user requesting warranty work must be the owner as listed on the invoice.
- No handwritten receipts unless they are on an official company document.
Coverage period
5 years with registration, from the date of purchase.
If the date of purchase is not provided, the warranty start date will be determined based on the device's serial number, reflecting the date of manufacture.
Warranty coverage
What's covered
- All manufacturing defects.
- Malfunctions arising from normal use.
- Parts and labor costs for covered repairs.
- Technical support via email and phone during regular business hours.
Product registration
To receive your additional 2 years of warranty, customers must register their product. Registration can be completed using the form on this page or by contacting our customer support.
Customers will receive a confirmation email upon successful registration, serving as proof of extended warranty eligibility.
Terms and conditions
The warranty is transferable with proof of purchase or a serial number to confirm the purchase date or manufacturing date. Damage caused by misuse, unauthorized modifications, accidents, or natural disasters is not covered. Any repairs or modifications made by unauthorized service providers will void the warranty.
- The warranty plan does not cover cosmetic damages, such as scratches or dents.
- The optional 2-year warranty is limited to purchases made within the United States.
- The optional 2-year warranty is available to devices purchased on or after January 1, 2024.
- The optional 2-year warranty only applies to devices manufactured after January 1, 2023.
Limitations
- Non-rechargeable or disposable batteries are not covered under this warranty.
- Rechargeable battery packs are covered by a 1-year warranty.
- Refurbished items come with a 1-year warranty.
How to make a warranty claim
In the event of an issue covered by the warranty, customers should contact our customer support team. Proof of purchase and your warranty confirmation email (for the extended warranty) must be provided.
Customers may be required to return the product for inspection or replacement.
Register your product
Registering adds 2 years to your factory warranty, at no cost. Complete the form below and you'll receive a confirmation email — keep it, it's your proof of extended coverage.
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This warranty plan is subject to change without prior notice. It is the responsibility of the customer to familiarize themselves with the terms and conditions outlined in this plan. The warranty plan is effective from January 1, 2024 and applies to products purchased on or after that date.