Shipping policy
Order Processing
In-stock orders are processed and shipped within 1–2 business days. Orders placed on a weekend or a holiday are processed the next business day. You will receive a confirmation email with tracking as soon as your order leaves our facility in Mansfield, Texas.
If an item on your order is out of stock or on backorder, we will contact you before shipping the rest of the order.
Shipping Methods and Cost
- Orders ship via FedEx.
- Shipping is free on orders over $1,000.
- On orders under $1,000, shipping is calculated at checkout based on weight and destination.
- Delivery times shown at checkout are FedEx estimates and begin once the order has shipped, not when it is placed.
Where We Ship
Pulsar USA ships within the United States only. We are unable to ship to:
- Addresses outside the United States
- APO, FPO and DPO addresses
- Freight forwarders, reshippers or package-forwarding services
Orders placed to any of the above will be cancelled and refunded. Thermal and night vision products are controlled for export and in-country transfer under the U.S. Export Administration Regulations (EAR); diversion contrary to U.S. law is prohibited. See our Export Compliance page for details.
Delivery Issues
Please check your order on arrival. If a package arrives damaged, or tracking shows delivery but the package is missing, contact us within 7 days of the delivery date through Pulsar USA Support so we can open a claim with the carrier.
You are responsible for providing a complete and accurate shipping address. We cannot reroute a package once it has shipped, and we are not responsible for packages delivered to an address entered incorrectly at checkout.
Returns
For return authorization, restocking and return shipping, see our Refund Policy.